Version 1 · Effective October 11, 2026
Refund and cancellation policy
Know when a membership renews, what cancellation changes and how to ask about a charge.
The paid trial and renewal
Stripe charges ₺34.50 immediately for a 3-day trial membership. This is not a free trial. At the end of those 3 days, it automatically renews at ₺295.00 per week and continues renewing every week until canceled. The membership applies to one creator only; memberships to different creators are billed separately. Charges pay for platform messaging access and go to Ulakla, not the creator. A creator’s reply or response time is never guaranteed.
How to stop future charges
Open Settings → My subscriptions, choose the creator and confirm cancellation. Once confirmed, cancellation is immediate: future renewals stop and sending access ends, even during the trial or a paid week. To avoid the first weekly renewal, cancel before the 3-day trial ends; to avoid a later renewal, cancel before its next charge time. Check the dates and confirmation in My subscriptions. If cancellation is pending or uncertain, refresh or retry and contact support if it remains unresolved. An externally scheduled cancellation uses the end date displayed there and may allow a renewal before that date.
Access, deletion and past charges
Canceling leaves existing history readable while your account and the conversation remain available, but it does not restore the first-message allowance. A creator block stops fan messages and does not itself cancel a membership; cancel separately to stop renewals. Account deletion cancels purchased memberships and memberships to the deleted creator before completion. Cancellation, deletion, unused access or the absence of a creator reply do not automatically refund a trial charge or weekly payment. In-app cancellation does not automatically credit the unused part of a trial or week.
Requesting a refund
Email the support contact below with your account email or username, the creator’s username, the charge date and the reason for your request. Include a receipt reference if available, without full card details. We review the charge and circumstances, including duplicate or incorrect charges and access problems. A request does not guarantee approval, a processing time or a response time. Sending a request does not cancel a membership; cancel it separately to stop renewals. If a refund is approved, its return depends on the payment provider and your bank; we do not promise a fixed arrival date.
Applicable rights
This policy does not exclude any cancellation, withdrawal, refund or other consumer rights you have under applicable law. Contact support if you believe a charge is incorrect or you wish to exercise those rights.
Contact support
For account help, a billing question, a report or a privacy request, email info@ulakla.com. Include your account email or username and enough detail to identify the issue. For a charge, include its date and the creator’s username. Never send passwords, sign-in or reset links, or full card details. We may need to verify account ownership before sharing or changing private records. Contacting support does not cancel a membership, guarantee a refund or promise a response time.